customer service advisor - up to 34k

• Answer inbound calls promptly and professionally, providing courteous and accurate assistance to customers.
• Listen attentively to customer inquiries, concerns, and complaints, demonstrating empathy and understanding.
• Identify customer needs and provide appropriate solutions, product information, and assistance to meet their requirements.
• Resolve customer complaints effectively and efficiently, aiming for first-call resolution whenever possible.
• Document all customer interactions accurately and comprehensively in the company's CRM system.
• Collaborate with other team members and departments to resolve complex customer issues and escalate problems when necessary.
• Identify opportunities to enhance customer satisfaction and provide feedback to management for process improvement.
• Continuously develop and enhance customer service skills through training, coaching, and self-improvement initiatives.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Prior experience in a customer service role, regardless of environment.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively. Fluency in English will be an advantage.
• Strong listening and problem-solving skills to understand customer needs.
• Professionalism in addressing clients' concerns and handling challenging interactions with patient demeanor.
• Attention to details and accuracy.
• Strong teamwork and collaboration skills to work effectively with colleagues and across departments.
• A customer-centric mindset and a commitment to delivering exceptional service.
• Flexibility to work in shifts as required.

Randstad