Head of Wealth Academy - Hang Seng Bank (Hong Kong)
HSBC
- Central, Hong Kong
- Permanent
- Full-time
- Execute coaching strategies and manage resources to achieve business targets and optimize business profits
- Develop a trust-based and constructive strategic partnership with branch network management team and also front line staff and engage wider Wealth and Personal Banking and Retail Distribution team on strategic transformation initiatives
- Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
- Improve branch staff capability and performance, promote best sales practices to sustain sales effectiveness and provide deep dive wealth support to strategic Area/ Districts/ Branches for productivity catch up.
- Improve branch staff’ skills in financial planning, ability to map suitable wealth solutions, client engagement, sales activities engagement and process including utilization of key client management and sales tools.
- Upkeep frontline’s professionalism and ensure the sales quality, compliance and regulatory requirements are up to standard.
- Work closely with relevant business partners to enhance the coaching plan & follow up the execution to develop and enhance support for frontline sales.
- University graduate with minimum of 10-year relevant working experience
- Professional knowledge of rules, regulations and statutory requirements for the banking industry in Hong Kong
- Strategic focus as a leader with proven ability to lead change, mobilize team and stakeholders in delivery and execute for results
- Professional stakeholder management and influencing skills with the ability to build up long-term trust based relationship with all levels and fostering customers and stakeholder engagement
- Strong resilience level with the ability to safeguard her/his positive attitude even in challenging and ever-changing environment
- Strong creativity and curiosity with proven track records on identifying the root cause of the issues and also think out of the box with creative ideas
- Proficient in both spoken and written English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service process
- Attain appropriate professional and regulatory qualifications