Senior Project Delivery Lead
Thrive
- Sheung Wan, Hong Kong
- Permanent
- Full-time
- Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements
- Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, and business requirement documents
- Lead the project by assigning tasks to Engineers and communicating statuses to customers through status update meetings
- Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue
- Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
- Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer
- Advanced experience (4+ years) in project management and professional services
- Experience implementing managed services and information technology solutions
- Skilled in managing project plans, writing project artifacts, and documenting customer workflows
- Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork, Critical thinker
- Detail oriented
- Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts
- Technical understanding of Thrive approved technologies included but not limited to:
- Office 365
- Microsoft Server OS
- Private Cloud
- Public Cloud (Azure)
- Networking (Firewalls, Switching, Access Points)
- Disaster Recovery
- Backup technology
- Project management certification (PMP, CAPM, Prince etc.)
- Experience using ServiceNow (or other project management software)
- Experience in ITIL methodology and change management processes
- Willingness to improve team process and contribute to team and company initiatives