IT Support Specialist (30-35K)

• Provide technical assistance and support to end-users via phone, email, or in person.
• Diagnose and resolve software and hardware issues, including network connectivity problems.
• Install, configure, and troubleshoot computer systems, software, and peripheral devices.
• Assist with the setup and maintenance of network equipment, such as routers and switches.
• Respond to user inquiries and provide step-by-step instructions or guidance.
• Document and track support requests, including the details of problems and resolutions.
• Collaborate with the IT team to identify and implement solutions to recurring issues.
• Escalate complex or unresolved issues to senior IT staff or third-party vendors.

• Proven work experience as an IT Support Specialist or similar role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with network protocols, troubleshooting, and basic network administration.
• Excellent problem-solving and communication skills.
• Ability to work well in a team environment and collaborate effectively with others.
• Customer-oriented approach with a focus on providing exceptional support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Manpower