Senior Operations Assistant - Wealth & Personal Banking
HSBC
- Tsim Sha Tsui, Hong Kong
- Permanent
- Full-time
- Perform input and approval task for the merchant application and ensure the correctness of data input in the daily operations
- Compile statistical reports for management analysis and planning purpose
- Monitor and deliver all inwards and outwards correspondence
- Contact merchants to clarify information and ensure the account application and processing fulfil audit requirement
- Prepare Company Search and Matching for merchants
- Arrange and ensure the terminal installation, relocation & collection are in order by coordinating with member banks, terminal vendors & merchants
- Liaise with banks and merchants to ensure the successful set up of Direct Debit Authorization
- Consolidate and reconcile the terminal sharing figures between member banks and terminal acquirers and make sure all sharing fees are provided accurately and promptly
- Support on-going and ad hoc project and system enhancement and User Accepted Test
- Perform office administrative tasks, e.g. perform purchase, maintain proper record of office inventory and keep close contact with property management on general office maintenance
- Maintain a filing system of all sections’ daily documentation at both onsite and offsite storage properly and effectively
- Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, or holder of associate degree, higher diploma or degree from a tertiary institution
- Have good planning and organizing skills, strong communication skills and able to work independently and under pressure
- Is self-motivated, possesses good interpersonal skill and a good team player
- Good command in both oral and written English and Chinese
- Proficient PC in common software such as MS Word, Excel and PowerPoint