Senior Member Services Host (Senior Front Desk Agent)
Carlyle & Co.
- Hong Kong
- Permanent
- Full-time
- A charismatic personality and a love of meeting new people
- Extensive hospitality experience
- An ever-positive attitude with calm, confident problem-solving skills
- Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life
- A strong command of English
- Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit!
- Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
- Forge genuine relationships with our Members and guests, sharing your passions and stories with them
- Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
- Be an expert on Carlyle & Co.’s incredible range of products and experiences
- Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!
- Overnight Shift is required
- Teams who are dedicated to excellence, innovation and getting results we can be proud of
- A leadership culture that genuinely cares about your professional development and well-being
- An open-minded family where everyone contributes, and every voice is welcomed
- A convivial community where having fun is a big part of getting the job done