Baggage Services Officer
Cathay Pacific
- Hong Kong
- Permanent
- Full-time
Posting Date: 2024-03-27Cathay Pacific Airways LtdCathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide.We are also a founding member of the one world global alliance whose combined network serves over 750 destinations worldwide.Baggage Services OfficerRole IntroductionReports to: Baggage Services LeadHKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*.Key Responsibilities
- Deliver a seamless baggage experience to our passengers
- Act as ambassadors greeting arrival passengers
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage thoroughly
- Arrange delivery of mishandled bags to passenger promptly
- Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up
- Right to work in Hong Kong
- Minimum age of 18
- Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
- Flexibility to work on shift schedules (including overnight, weekend and public holidays)
- As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
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