Assistant Training Manager (for Beauty Brands)

LG H&H HK Limited

Causeway Bay, Hong Kong
Permanent
Full-time

15 days ago

Since it was founded in 1947, LG Household & Health Care has become a vital part of our customers’ daily lives and dedicated itself to their healthy and beautiful life for over 70 years. We specialize in cosmetic, skincare, household, and beverage products, offering a wide range of popular products tailored to our customers’ needs, and have eventually become one of the market leaders in Korea.Aiming at inspiring individuals of different generations to pursue their dreams,we are thrilled to take on fresh challenges with ever-firmer enthusiasm and determination. We take pride in our innovations, and have earned numerous accreditations for the excellent quality of our products.We have expanded our businesses to cover more than 20 countries – with 10 overseas subsidiaries and over 10,000 employees globally through offering distinguished goods and services on the market, including: The History of Whoo, O Hui, Sooryehan, Su:m, Belif, VDL, Isa Knox, The Face Shop, CNP, Elastine, ReEN, Organist, ON:The Body, Perioe, Bamboo Salt etc.In order to cope with our growth and expansion, we are now inviting high caliber personnel to join our winning team in Hong Kong.Job Description

Be a strategic partner with Sales team to formulate, develop and execute on the job training plan to address specific business objectives and drive sales performance
Deliver comprehensive training programs / sessions for retail staff that encompass sales techniques, product knowledge, customer service, and store operations both in classrooms or digital platforms
Monitor and assess the effectiveness and success of training programmes
Stay updated with the latest beauty trends, developments and best practices
Conduct field visits to ensure the training effectiveness
Provide coaching and mentoring for new joiners
Partner with internal parties to provide training for new product launch or special promotions/events
Handle customer enquiries, feedback or complaints in form of incoming call, outbound call and e-mail in a professional manner
Identify the training needs/ gaps and deliver training related to customer feedback/comments
Perform other and hoc duties as assigned by superior

Requirements:

Degree holder in Human Resources Management, Training and Development or related disciplines
Minimum 5 years of solid experience in retail training and development, preferably from beauty industry
Experience in skincare training will be an advantage
Strong analytical and planning skills to understand business needs and turn into programs for execution with effective follow up
Good communication, interpersonal and coaching skills
Self-motivated, well organized with problem-solving capabilities
Good command of written and spoken English, Cantonese and Mandarin

Interested parties please submit your application with your full resume stating your education background, previous work experience, last and expected salary and date of availability. All information collected will be treated in strict confidence and will be used solely for recruitment purpose.Only shortlisted candidates might be contacted for interviews. If you do not hear from us within six weeks from the application date, please consider your application failed.

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