Mobility Advisor with German
Crown Relocations
- Hong Kong
- Permanent
- Full-time
- Liaise with assignees and clients to implement and manage a range of global mobility services including home search, destination services and intercultural training within agreed budgets
- Coordinate household goods moves for assignees and their families
- Take ownership of complex end-to-end moves and maintain exceptional levels of customer service
- Act as the primary contact to assignees and relevant Crown clients regarding their moves
- Ensure consistent communication between all relevant parties associated with the move or services provided
- Act as a specialist in Crown's services and advise clients and assignees where appropriate
- Complete financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs and invoicing
- Keep all Crown databases and systems updated with relevant informatio
- More than 2 years' experience in a global mobility services or HHG's moving position essential OR Strong Customer Service skills and Coordination skills
- Ability to maintain confidentiality and display tact and discretion at all times
- Excellent analytical, interpersonal and communication skills
- Ability to work in a potentially rapidly changing environment
- Cultural sensitivity and awareness
- English proficiency, fluent in German
- Work in international environment supporting internal clients from all over Europe, work with colleagues from multiple countries on daily basis
- Work on international projects, work in a friendly, dynamic team with opportunities for growth
- Well established international company with over 50 year history
- Summary of benefits offered (Pension Scheme after probation, 5 weeks holiday, Language courses after probation, Travel allowance Well-being Program, Employee Referral Program, Birthday leave, 2 days volunteering leave, Multisport Card, E-learning courses)
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative