Role SummaryBowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share to help our customersAbout the RoleYou will be working in a fast-paced organization that promotes cross-functional collaboration (objective of the role).Your Key Responsibilities Include:
Customer satisfaction score
Quality of responses to customers' requests
Efficiency
Shift arrangement
You will be working 5 days per week (3 days during the week and 2 days during the weekends).
Tools we use:ZendeskAbout you
At least 3 years of experience in a customer service role; candidate with more experience in customer service.
HKCEE/DSE or above
Good command of both spoken and written Cantonese, English, and Mandarin
Pleasant, mature, independent, and able to work under pressure
IIQE licenses
Prior experience in the insurance or financial industry
Comfortable working independently and in a team
Candidates with fewer experiences (min. 1.5 years of experiences) will be considered for an officer role.We OfferApart from a great career path and an opportunity to do good and do well, we also offer:
Competitive package
Flexible working arrangement (work from home)
Benefits include medical/ dental coverage and wellness programs
Fun, co-operative, and flexible startup culture
Weekly sharing sessions and regular social gatherings
Excellent learning opportunities with Professional Development Sponsorship
About BowtieWe are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.We take pride in moving fast all the time and our in moving ahead in the game. Our digital insurance platform is also in Sia Partners' 2023 report.As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!Information collected will be treated in strict confidence and used solely for recruitment purposes.The company will retain all applications no longer than 24 months of which will be destroyed thereafter.We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.Our purpose is simple - we are here to bring back the good of insurance: protecting people and their families.By combining our deep domain expertise and our modern proprietary technology, we strive to provide better insurance products and world-class insurance experience to the public.In the past 4+ years, we have been providing a wide range of medical coverage to the Hong Kong public. Our sum assured has exceeded US$5 Billion.Let's continue to deliver a better insurance experience for all.Let's Make Insurance Good Again.