Customer Care / Customer Relations Executive (Company expanding)

Aspire Lifestyles

Chai Wan, Hong Kong
Permanent
Full-time

17 days ago

The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:

Industry-leading Concierge Services

End-to-end Airport Services

Custom-built Benefits and Experiences

Comprehensive Travel & Medical Assistance

Travel Security Advice

Health and Wellness Expert Advice

Online Destination Reports

Auto and Home Assistance

Customisable Digital Solutions

To learn more about Aspire Lifestyles, please visit our websitehttps://www.aspirelifestyles.comJoin us and embark on a unique journey to exceed customers’ expectations and grow with us!This is an amazing opportunity to join Aspire Lifestyles, the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.Your Role:

Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner
Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests
Able to consult and advise customers on travel needs and provide accurate and timely information
Stay up-to-date with program benefits and privileges to better fulfill customer requests
Maintains and improves quality results by adhering to standards and guidelines
Other ad-hoc projects as assigned

Ideal Candidate Profile:

Holder of Certificate or Diploma, equivalent or above
2+ years of customer service experience, preferably in a call center environment
Experience in the customer service or hospitality role is an advantage
Omni channel work experience is preferred – phone, email and chat
Firsthand city knowledge of local events and ability to spot trends nationwide
Experience working directly with international contacts for the fulfillment of reservations
Proven experience working with affluent customers
Strong communication and customer service skills
Good command in spoken and written English, Cantonese and Mandarin
Available to work on shifts including weekends and public holidays
Fresh Graduate is welcome
Immediate availability is highly preferred

We offer:

Structured training programme
Comprehensive on-the-job and continuous training
5-day work per week (shift duty from Monday to Sunday)
Shift allowance, overtime pay
Competitive salary package with monthly incentive bonus
Double Pay
Discretionary Bonus
Paid annual leave
Additional leave such as birthday leave
Group medical insurance (including spouse and children, if applicable)
Career with a clear progression path

Candidates with more experience will be considered as Senior Role.Interested candidates are invited to apply online with a comprehensive resume. We apologize that we will only respond to shortlisted candidates.We provide attractive remuneration package and fringe benefits for the right candidate.Interested parties please click "Apply Now" to submit your CV with current and expected salary.
The information provided by job applicants will be treated in strict confidence and used only for recruitment-related purposes. Personal data of those unsuccessful applicants will be destroyed when they are no longer in use. If you do not hear from us within six weeks, you may assume your application was unsuccessful.We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.

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