Regional M365 Tech BA and Technical Support - 1 year contract
Ambition
- Hong Kong
- Contract
- Full-time
- Collaborate with business stakeholders to understand their requirements, goals, and challenges related to Microsoft 365 solutions.
- Conduct thorough analysis of business processes, workflows, and systems, identifying opportunities for improvement and optimization using Microsoft 365 technologies.
- Gather and document functional and technical requirements, ensuring they are aligned with business objectives and Microsoft 365 capabilities.
- Translate business requirements into technical specifications, including system architecture, data models, workflows, and integration points.
- Collaborate with cross-functional teams, including solution architects, developers, and project managers, to ensure effective implementation of Microsoft 365 solutions.
- Assist with the configuration and customization of Microsoft 365 applications, such as Purview, Intune, Exchange Online, SharePoint Online, Teams and Power BI, to meet business requirements.
- Conduct user acceptance testing (UAT) and quality assurance (QA) to ensure Microsoft 365 solutions meet the defined requirements and business needs.
- Provide training and support to end-users, helping them adopt and effectively utilize Microsoft 365 applications and features.
- Monitor and analyze the performance of Microsoft 365 solutions, identifying areas for improvement and implementing corrective actions as needed.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Microsoft 365 Certified is a must.
- At least 2 years of M365 suite product/ tools 1st line support experience.
- Proven experience as a Business Analyst, with a focus on Microsoft 365 technologies.
- In-depth knowledge of Microsoft 365 module, including Purview, Intune, Exchange Online, SharePoint Online, Teams and Power BI.
- Strong understanding of business processes and workflows, with the ability to analyze and document complex requirements.
- Experience with business process mapping, requirements gathering, and solution design using industry-standard methodologies.
- Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and technical teams.
- Provide hands-on support for M365 platforms
- Support with M365 migration
- L2 General Technical support
- Oversee Exchange Online, SharePoint, One Drive and Intune platforms
- Be involved in engineering, design, BAU and some automation
- 2+ years M365 administration and L2 support experience
- Strong in Exchange Online, SharePoint, One Drive and Intune platforms
- Cantonese speaking, fluent in English