Reservations Agent

Kimpton Tsim Sha Tsui Hong Kong

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

3 days ago
Apply easily

Recruit Ref: L06010994
Posting Date: 2025-09-01Kimpton Tsim Sha Tsui Hong KongAbout Kimpton Tsim Sha Tsui Hong KongImmerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.Why We’re HereKimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.How We’re DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.Reservations AgentAs the Reservations Agent at Kimpton Tsim Sha Tsui Hong Kong, you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities will include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their questions and special requests, providing exceptional customer service. Additionally, you will collaborate with other departments to facilitate smooth check-in and check-out processes, maintain knowledge of hotel facilities and services, and keep up-to-date with promotions and packages. Your attention to detail and ability to handle multiple tasks will be essential in creating memorable experiences for our guests.A little taste of your day-to-dayEvery day is different, but you’ll mostly be:

Managing and following up on guest inquiries via phone and email regarding reservations, ensuring timely processing in accordance with hotel standards and policies
Accuratley processing reservations in the hotel’s reservation system
Assisting guests with inquiries and concerns related to room rates, availability, promotional offers, hotel services, amenities, and local attractions, while ensuring a high level of guest satisfaction
Handling special requests and accommodating guest preferences, while maintaining detailed records of interactions
Promptly addressing and resolving any booking issues or discrepancies
Staying updated on hotel policies, procedures, and promotional offerings
Maintaining comprehensive knowledge of the hotel’s facilities, amenities, services, and standards
Executing additional tasks and responsibilities as assigned by management
Fostering strong relationships with both internal and external guests and collaborating with other departments (e.g., front desk, sales, marketing) to enhance overall guest experiences.

What we need from you

A minimum of 1 year's relevant experience in hotel reservations team, Fresh graduates are welcome
A bachelor’s degree in hotel management or equivalent is preferrable
Familiar with Opera reservations system
Excellent communication and problem-solving abilities to foster collaboration across departments and guests
Ability to remain calm under pressure and adapt to dynamic hospitality environment
Multi-tasking abilities and attention to details
Effective time management, well-organised and structured
Good command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.Please write us with full resume, current and expected salary via email atWe are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

Recruit Online