Customer Services, Specialist (General Insurance - Assistant Manager Level)

AIA

  • Hong Kong
  • Permanent
  • Full-time
  • 1 month ago
FIND YOUR 'BETTER' AT Blue CrossWe don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.If you believe in better, we’d love to hear from you.About the Role Responsible for handling customer inquires via telephone, email, or online platformRoles and Responsibilities:
  • Coordinate, supervise and monitor the regular customer service activities of team members;
  • Provide expertise and customer service support to colleagues and customers;
  • Set priorities for the team to ensure completion of tasks and achievement of performance goals;
  • Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
  • Align with company direction and strategy to deliver the quality customer services via different channels;
  • Assist in call evaluation, staff coaching and training as well as the implementation of new business initiatives to enhance the company’s customer service standards and reputation in the market;
  • Support and participate in any ad-hoc projects or tasks as assigned
Job Requirements:
  • University degree;
  • Minimum 6 years’ work experience in customer service call centre or frontline counter centre, preferably gained from insurance industry.
  • Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1& 2 [subject to the regulated activities to be conducted] ;
  • Good customer service, problem-solving and communication skills;
  • Customer-focused, positive, self-motivated and willing to learn;
  • A good team player with ability to work under pressure in a dynamic and changing environment;
  • Good command of both written and spoken English and Chinese.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA