Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.About Your Role:Handling inbound phone calls, digital tickets, live chats and emails from our customers in contact centreProviding high quality service to our customers and help resolve their queries at first contact where possibleProcessing customer’s requests in a timely and accurate mannerAchieving individual performance expectations and developmentDoes it sound like you?Excellent customer-service manner, communication and problem solving skillsFluency in Cantonese, and good command of English or PutonghuaProficient PC skills and willingness to learnA pass in five subjects including Chinese and English in HKCEE or HKDSE or aboveMinimum 1 year experience in call centre environment or customer service fieldThose with more relevant experience will be considered as Senior CS RepresentativeFresh graduate are welcomed to applyGreat People. Great Benefits:Basic salary with quarterly incentive based on performanceBasic 5 days work week (8:50 to 17:30) with occasional shift duties on Saturday mornings14 days paid annual leave a yearMedical coverage and discounted dental planSupport for acquiring any required job related skillsInterested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick apply".Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
