Assistant Manager, Claims

Manulife

  • Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.We’re here to make your job hunt easy. Get our newest jobs sent straight to your inbox! Click on the cloud in the top right corner of the page and sign up for job alerts.我們是一家業界領先的金融服務供應商，致力於幫助全球客戶及同事實現「輕鬆智選，精彩人生」。從環境計劃到社群投資，我們所有的業務活動都以價值觀為本。只有助力員工實現成長，組織才會取得矚目成就，因為只有當員工身心健康、受到尊重、獲得鍛煉與考驗時，員工和組織才能相互成就、實現共贏。 立即瞭解您如何攜手製勝團隊發展您的職涯、發揮影響力並推動真正的變革。Working Arrangement
混合式職位描述
The OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Manager with the resources to solve critical problems for the future of our business, which is why we need you.Manulife HK is seeking an sophisticated Claims Manager, who is obsessed with delivering value, possesses adjudicated experience in handling complex issue and compliant. The individual will render support in IFP Claims and support the business to deliver excellent customer experience. Candidate with less experience will be considered as Assistant Manager.What motivates you?
  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
  • Degree holder
  • At least 5 years relevant working experience in claims
  • Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators
  • Experience in life claims will be advantageous
Nice to Have:
  • Good interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Attention to details
  • Able to work independently under tight schedule
  • Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
  • Good command of English and Chinese, both spoken and written
On the job you will:
  • Manage various projects to improve operational effectiveness and customers’ experience
  • Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
  • Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
  • Provide internal training to claims adjudicators including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations
  • Prepare claims management reports and statistics
  • Review and update claims guidelines and manuals
  • Perform ad hoc assignments or projects
Our commitment to you :
  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html宏利和恒康的各個職位都可以為您創造機會，從中學習新技能並推動職涯發展。準備好在某處地方發揮影響力了嗎？您還在等待什麼？立即報名申請。宏利概覽宏利金融有限公司是全球領先的金融服務供應商，致力幫助大眾輕鬆作出明智抉擇，實現精彩人生。本公司的環球總部設於加拿大多倫多，在加拿大、亞洲和歐洲的辦事處以「宏利」的名稱營運，而在美國主要以「恒康」的名稱經營。本公司提供理財建議及保險方案，並透過環球財富與資產管理部「宏利投資管理」為全球個人客戶、機構及退休計劃成員提供服務。截至2020年底，本公司旗下有超過37,000 位員工、逾118,000位代理人，以及數以萬計的經銷合作夥伴，為超過3,000萬位客戶提供服務。截至2021年6月30日，宏利所管理和提供行政管理的資產總值達13,000億加元（約11,000億美元），而在過去十二個月支付予客戶的款項達313億加元。本公司的主要業務遍及亞洲、加拿大和美國，爲客戶服務超過155年。本公司在多倫多、紐約及菲律賓證券交易所以股份代號MFC上市，在香港交易所則以股份代號945上市。宏利為重視就業機會平等之雇主在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。 申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。 應徵過程中如需協助，請聯絡 [email redacted, apply via Company website]

CTgoodjobs