After Sales Manager - MVAC, Chiller

KOS International

  • Hong Kong
  • Permanent
  • Full-time
  • 21 days ago
We are looking for an experienced After Sales Manager to lead the post-sales support and service operations for our B2B chiller product line in Hong Kong. This role is crucial in ensuring customer satisfaction, managing technical service delivery, and acting as a bridge between clients, internal teams, and the factory. The ideal candidate will have strong technical knowledge of HVAC systems, excellent client-facing skills, and a proactive approach to problem-solving and service improvement.Key Responsibilities:
  • Oversee after-sales service operations for chiller products, including installation support, maintenance coordination, and technical troubleshooting.
  • Serve as the primary contact for B2B clients regarding product performance, service issues, and technical inquiries.
  • Liaise with factory and engineering teams to resolve complex technical problems and ensure timely support.
  • Develop and implement service protocols, preventive maintenance plans, and customer satisfaction initiatives.
  • Monitor service KPIs and customer feedback to continuously improve service quality and responsiveness.
  • Provide training and technical guidance to internal teams and external service partners.
  • Support warranty claims, spare parts management, and service documentation.
Requirements:
  • Minimum 5 years of experience in after-sales service or technical support within the HVAC or industrial equipment sector.
  • Strong technical understanding of chiller systems and related components.
  • Proven experience in managing B2B client relationships and service delivery.
  • Familiarity with factory coordination and technical escalation processes.
  • Excellent problem-solving, communication, and organizational skills.
  • Fluent in Cantonese; English and Mandarin are a plus.
Click "Apply Now" to apply for this position or call Mike Lam at +852 3180 4964 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

KOS International