Client Services Account Manager - Payments – Associate

JPMorgan Chase

  • Kwun Tong, Hong Kong
  • Permanent
  • Full-time
  • 2 months ago
Job Description:Payments -- the world's largest cash management provider -- which operates in 41 countries, is the world's largest U.S. dollar clearer, processing an average of $3.2 trillion in fund transfers each day. We look for professional talents with passion and dedication for career development and opportunities.As a Client Service Account Manager, you will ensure JPMorgan Chase offers the highest standard of Client Service to all its clients. Focal point of contact for escalation, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. Clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards.Job responsibilities
  • Manage account, payments and billing inquiry, and account maintenance.
  • Act as escalation point for large money movements, escalated transactional enquiries and service issues.
  • Engage with client proactively to understand clients' business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration.
  • Conduct regular Service Review to present data insights and trends, and opportunities for increasing client's straight-through rates by using available client data to understand and analyze client's payment activities and patterns of client enquiries
  • Identify opportunities for product development and enhancement, and process improvements to eliminate exceptional and manual processes.
  • Manage one-off projects as they pertain to specific client issues and products.
  • Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required.
Required qualifications, capabilities, and skills
  • At least a Bachelor's degree and have proven skills in team work, client service or relevant experience and transaction services knowledge.
  • Be able to communicate in English, Cantonese, and Mandarin.
  • Good excel and PC skills are required
  • Attention to detail and accuracy, adaptability, flexibility and partnership.
Preferred qualifications, capabilities, and skills
  • A thorough understanding of Transaction Services solutions and tools would be an advantage
  • Demonstrates the ability to multitask and prioritize effectively to meet deadlines
  • Ability to work towards deadlines and good time management skills
  • Demonstrates cultural sensitivity and awareness, good team player with passion to deliver initiatives and changes.
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase