Client Services Account Manager - Payments – Associate
JPMorgan Chase
- Kwun Tong, Hong Kong
- Permanent
- Full-time
- Manage account, payments and billing inquiry, and account maintenance.
- Act as escalation point for large money movements, escalated transactional enquiries and service issues.
- Engage with client proactively to understand clients' business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration.
- Conduct regular Service Review to present data insights and trends, and opportunities for increasing client's straight-through rates by using available client data to understand and analyze client's payment activities and patterns of client enquiries
- Identify opportunities for product development and enhancement, and process improvements to eliminate exceptional and manual processes.
- Manage one-off projects as they pertain to specific client issues and products.
- Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required.
- At least a Bachelor's degree and have proven skills in team work, client service or relevant experience and transaction services knowledge.
- Be able to communicate in English, Cantonese, and Mandarin.
- Good excel and PC skills are required
- Attention to detail and accuracy, adaptability, flexibility and partnership.
- A thorough understanding of Transaction Services solutions and tools would be an advantage
- Demonstrates the ability to multitask and prioritize effectively to meet deadlines
- Ability to work towards deadlines and good time management skills
- Demonstrates cultural sensitivity and awareness, good team player with passion to deliver initiatives and changes.