Assistant Reservations Manager / Reservations Manager

The Burlington Hotels Limited

  • Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
The Burlington Hotels Ltd. is the hotel / serviced apartment development and operating arm of Ling Kee Group of Companies. Burlington Hotel is a 163-room hotel located in Wanchai, designed with the comforts of your home in mind yet providing comfort and flexibility of modern living for both business and leisure travelers.We are now looking for energetic, motivated and enthusiastic candidate to join our team.Responsibilities:
  • Responsible for handling all guest enquiries and reservations requests in an efficient and professional manner
  • Ensure booking information and details being accurately input in PMS
  • Control room inventory and rate via online platforms and long term booking platforms.
  • Lead the operations of the Reservations Department and oversee the daily operation
  • Ensure the hotel service standards are well maintained
  • Setting up clear guidelines and expectations for associate and monitor performance
Requirements:
  • Bachelor’s Degree/Diploma holder in Hospitality Management or related discipline
  • Minimum 8 years of working experience in Reservations, preferable at least 3 years in supervisory or managerial level
  • Fluent in spoken and written English, Mandarin & Cantonese
  • Demonstrate excellent communication, guest services, complaint handling, problem solving and coaching skills
  • Knowledge of Opera / Cambridge is preferred
We offer long term career prospects, professional development opportunities and competitive remuneration package to the appointed candidate. Interested parties, please email full resume with present and expected salary and job reference to Ms. Chow for interview.(Data collected will be used for recruitment purposes only. Candidates not contacted within 3 weeks should consider their application unsuccessful.)

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