Customer Service Officer - Wealth and Personal Banking
HSBC
- Lai Chi Kok, Hong Kong
- Permanent
- Full-time
- 確保分行櫃位交易準確無誤
- 把握機會將客戶轉介給相關銀行業務的同事,滿足客戶不同的金融服務需要
- 推廣並鼓勵客戶使用網上理財服務及產品
- 遵守所有監控和服務規定,確保分行運作順暢並達到令人滿意的審核評級
- 遵循滙豐或監管機構的標準與政策,確保符合反洗錢與反資助恐怖主義活動規程
- 香港/九龍/新界多個分行地點可選
- 持有 香港中學會考 (HKCEE) 或香港中學文憑證書 (HKDSE) 五科合格,包括數學、中文或英文; 同等或以上學歷為佳
- 以客為先,致力提供優質服務
- 對工作充滿熱誠且能適應服務行業
- 良好的人際關係與溝通技巧,能操流利粵語及英語,懂普通話更佳
- 經驗不拘,歡迎有志投身銀行業人士申請
- 具客戶服務或銀行櫃位服務經驗的應徵者,將會被考慮擔任卓越理財客戶服務主任職位
- 良好的薪酬待遇及固定工作時間,每星期五天工作
- 18天有薪年假及額外有薪假 如婚假、生日假、產假或侍產假
- 退休金的僱主供款部分最高可達基本月薪的13%
- 醫療及人壽保險,保障您本人、配偶及子女
- 員工物業按揭貸款,貸款額可達物業估價或售價100%
- 各種銀行服務及產品的員工優惠,包括貸款、信貸、信用卡
- 理想晉升機會
- Provide quality customer service through accurate and efficient counter transactions at branch
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promote digital banking services and products and encourage customers to migrate to digital
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
- Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- No experience required; Candidates who are passionate about banking industry are welcome to apply
- Candidate with customer or teller service experience will be considered for a Customer Service Officer (HP) role
- Competitive salary package with stable working hours, 5-day work week
- 18 days paid annual leave plus additional leave such as marriage, birthday and maternity/ paternity leave
- Medical and dental coverage for you, your spouse and children
- Staff housing loan up to 100% of the valuation or purchase price
- Employee banking services including loans, credit facilities, and credit cards
- Progressive career advancement opportunities
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