Manager Data Analytics and CRM - Hang Seng Bank (HK)

HSBC

  • Mong Kok, Hong Kong
  • Permanent
  • Full-time
  • 22 days ago
Job descriptionA Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.We are currently seeking a high calibre professional to join our department as Manager Data Analytics and CRM.Principal responsibilities:
  • Collaborate with business, work independently to perform customer analysis, design customer journey and develop innovative analytics solutions to support strategic initiatives.
  • Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously.
  • Highly sensitive to state of business and anticipative of business problems and priorities.
  • Explore the data and conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential.
  • Collaborate with cross-functional teams to integrate analytics into business processes and decision-making.
  • Design and develop dashboards and reporting tools for performance monitoring.
  • Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
  • Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.
RequirementsRequirements:
  • University degree in in Data Science, Statistics, Computer Science, Information Systems or other related discipline.
  • Minimum of 6 years’ experience in data analytics, preferably with focus on customer life cycle management or wealth management in banking industry.
  • Proficiency in data analytics tools (e.g. SQL / Big Query, Python) and visualization software (e.g. Tableau, Qlik Sense).
  • Strong problem-solving skill and a strategic mindset, with the ability to analyses complex data, identify core issues and recommend solutions.
  • Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
  • Customer-centric oriented, with good interpersonal, organizational, and presentation skills.
  • Self-motivated professional with great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.
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HSBC