Service Desk Support (Japanese Speaking)

Function One Computer Services

  • Hong Kong
  • Permanent
  • Full-time
  • 18 days ago
Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei and Singapore.We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.What are you waiting for? Move your career forward and join us!https://www.f1.hkResponsibilities:
  • Handle routine IT service desk cases of regional customers through phone, email and MS TEAMS
  • Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
  • Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library
  • Assist in troubleshooting and diagnosis of issues related to networking, OS, Office Suite/365, generic IT workplace and dedicated business applications
  • Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution
  • Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0700 to 2200
  • On-job training will be provided
Requirements:
  • Diploma holder or above
  • Min. 1 year hands-on experience in customer service / service desk support
  • Knowledge on Information Technology / Computer Science is definitely an advantage
  • Good command of Japanese and English / Chinese
  • Good telephone manner, interpersonal, analytical and problem-solving skills
Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only. All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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