Service Desk Support (Japanese Speaking)
Function One Computer Services
- Hong Kong
- Permanent
- Full-time
- Handle routine IT service desk cases of regional customers through phone, email and MS TEAMS
- Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
- Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library
- Assist in troubleshooting and diagnosis of issues related to networking, OS, Office Suite/365, generic IT workplace and dedicated business applications
- Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution
- Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0700 to 2200
- On-job training will be provided
- Diploma holder or above
- Min. 1 year hands-on experience in customer service / service desk support
- Knowledge on Information Technology / Computer Science is definitely an advantage
- Good command of Japanese and English / Chinese
- Good telephone manner, interpersonal, analytical and problem-solving skills
CTgoodjobs