Sales Operation Executive (Telecom) - IC
- Quarry Bay, Hong Kong
- $20,000 per month
- Permanent
- Full-time
- Perform the service provisioning team for corporate order service provisioning in Springboard and BOM
- Perform QA check on customer order and profile in the system ensure it is correctly provisioned
- Handle VIP and special customers segment’s order provisioning
- Prepare regular activation and staff productivity reports for management review
- As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
- Shift duty may be needed / either 9 - 6pm or 11 - 8pm
- Supervise the service provisioning team handling daily corporate order service provisioning in iFE and BOM
- Perform job dispatching to the team staffs based on the skill set and workload
- Perform QA check on customer profile in the system ensure it is correctly provisioned
- Handle VIP and special customers segment’s order provisioning
- Prepare team resource planning and roster subject to the business need and for the special projects
- Prepare regular activation and staff productivity reports for management review
- As a trainer to train new staffs and the existing staffs if any new product, service plan and system features launched
- As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
- Provide user requirement to the system enhancement projects, and perform UAT when necessary.
- Shift Duty may be required / either 9 - 6pm or 11 - 8pm
- Higher Diploma in business administration or related
- Minimum 4 years experience in order processing and logistic arrangement
- Knowledge of order management system and/or service provisioning system
- Working experience in Telecom or IT companies is preferred
- Project coordinator experience is an advantage
- Higher Diploma or above
- Good interpersonal and communication skill
- 4 years relevant working experience in service provisioning or order fulfillment in Telecom or IT field is a must
- At least 2 year experience in supervisor role
- Training experience is an advantage