Senior Development Manager - CRM & ServiceNow

ConnectedGroup

  • Central and Western District, Hong Kong
  • Permanent
  • Full-time
  • 11 days ago
Our client is a top-tier educational institution recognized for its excellence in digital transformation and enterprise technology adoption. They are currently seeking a Senior Development Manager (Workflow and CRM) to join the Office of Information Technology.This role is ideal for a seasoned IT professional with a vendor or SI background, possessing deep expertise in enterprise workflow automation and CRM platform delivery. The successful candidate will lead the technical implementation and optimization of ServiceNow and CRM solutions, driving digital service transformation across internal touchpoints.Key Responsibilities
  • Architect and lead end-to-end delivery of enterprise-grade workflow and CRM solutions, leveraging platforms such as ServiceNow App Engine and low-code CRM frameworks.
  • Design and implement scalable, modular workflows that support lifecycle management across domains.
  • Serve as the technical lead and solution architect, managing internal developers and external SI teams to ensure high-quality delivery and platform stability.
  • Translate business requirements into technical specifications, user stories, and solution blueprints for workflow and CRM systems.
  • Oversee platform configuration, custom module development, API integrations, and data migration activities.
  • Establish and enforce development standards, CI/CD pipelines, and DevOps practices for workflow and CRM environments.
  • Lead vendor selection, contract negotiation, and performance monitoring for third-party solution providers.
  • Conduct platform health checks, performance tuning, and usage analytics to drive continuous improvement.
  • Provide technical training and onboarding for internal teams, promoting best practices in workflow automation and CRM utilization.
  • Ensure compliance with data governance, security policies, and integration standards across all implementations.
Key Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
  • Minimum 8 years of experience in enterprise system integration, workflow automation, and CRM platform delivery, ideally from a vendor or SI background.
  • Proven track record in implementing ServiceNow workflows using App Engine Studio, Flow Designer, and IntegrationHub.
  • Strong hands-on experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics, or equivalent), including custom module development and API integration.
  • Proficiency in low-code/no-code development, scripting (JavaScript, GlideScript), and RESTful API design.
  • Project management expertise with PMP or PRINCE2 certification preferred.
Our client offers competitive compensation and benefits, as well as a dynamic and fast-paced work environment.Interested parties, please send your CV to Ron Lee on [email redacted, apply via Company website] or contact on +852 39725817 for more details.For other available opportunities, please visit www.connectedgroup.comAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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