Senior Officer (Customer Service Hotline)

Hong Kong
Permanent
Full-time

4 days ago

We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.

Deliver professional customer service through answering digital banking enquiries via phone, live chat and email
Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly
Conduct market surveys and obtain market updates on digital product features within the banking industry
Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry
Fluency of spoken and written English, Cantonese and Mandarin
Strong interpersonal and communication skills
Good phone manner and a strong customer service mindset
Candidates with less experience will be considered as Officer

Please visit our web site https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group.
Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by clicking "Apply Now" or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.
Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.

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