Associate Manager - Infrastructure & Digital Operations
- Hong Kong
- Permanent
- Full-time
- Contribute to the automation journey and inspire a culture of continuous improvement in Infra team
- Explore areas for automation / improvement and take initiatives to drive automation implementation until completion
- Plan, execute, and deliver the implementation of infrastructure services to support business initiatives and improve existing service level for both IT and OT systems
- Take lead in assigned domain area(s) to drive & deliver business outcomes
- Lead small-to-medium sized IT projects which target to roll out new solutions or enhance existing offerings
- Define and take the business as usual system support and maintenance as assigned
- Conduct user requirement studies (liaising with other Digital teams), system analysis and implement the infrastructure services or define operation procedures for Digital or business initiatives. Making the use of automation technology, e.g. Robotic Process Automation (RPA), Infrastructure as Code, Terraform, etc.
- Collaborate with vendors and service providers for solution planning, service delivery and technical support activities. Provide BAU support on IT systems.
- Lead, implement, and drive delivery excellence in different sized (small to large) IT projects.
- Be a member of FinOps task force to conduct analysis on existing Cloud usage and coordinate within Infra team to manage the Cloud cost
- Take the lead to analyse and assess the effectiveness of existing infrastructure and IT operational processes (from Platform Services, Network & Security, Cloud Engineering, Application Systems & Operations teams) and identify areas for improvement, e.g.
- Routine scheduled jobs
- Cloud resources provisioning and management
- Firewall rules management
- Vulnerability management
- System patching
- License or maintenance renewal
- System and network monitoring and health check
- Routine account usage review
- Incident alerts and updates
- Drive improvement initiatives across different teams in Infrastructure and Operations such as collaboration across teams, shared automation platforms or reusable automation templates, etc.
- Articulate and formulate the operational process analysis and work with respective teams to implement the recommendations for eliminate, simplify and automate the routine operational tasks. Follow through the whole implementation lifecycles, including managing risks & quality against scope, test scheduling, resourcing, status tracking and defect management
- Utilize operational data, metrics, automation tools like RPA & Ansible to automate/digitalize manual process for less manual intervention and reduce human errors
- Demonstrate and promote the culture of automation and continuous improvement within Infra team.
- Provide training and support to IT operations team members on new standard operating procedure (SOP) and tools
- Track and measure the effectiveness of improvement initiatives
- Bachelor's degree in Information Technology, Computer Science, or related disciplines.
- 8 years IT experience in IT infrastructure and operations
- Proven records in reviewing infrastructure & operations processes and drive for automation results
- Experience on managing routine IT infrastructure and operations processes, e.g. vulnerability management, audit & internal controls, compute resources provisioning, system monitoring, incident handling and reporting, system change, etc.
- Knowledge in automation tools like Power Automated, Ansible, etc.
- Professional credentials in ITIL, Azure, Alibaba Cloud, Oracle Cloud, DevOps or relevant disciplines would be an advantage
- Good at Vendor Management, Relationship Management, Change management skills
- Excellent Communication, Leadership, Problem solving and analytical skills
- Demonstrable commitment to continuous learning
- Proactive, performance driven and results oriented