Assistant Manager - Global Airports Management and Support

• Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports and enhance performance culture
• Manage a healthy relationship with outport airport management teams.
• ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues.
• Monitor all customer and operational performance metrics and work with RHoA, Airport Operations Manager (AOM) on improvement plans.
• Work with RHoA and AOMs to ensure productivity improvements, manpower management and GHA performance.
• Work with the Subject Matter Expert (SME) and other key stakeholders in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance.
• Share innovative ideas or best practices to assist the management of outports to improve performance.
• Collate feedback on head office policies and products implementations to ensure operational reliability
• Organise and conduct regional airport meetings (at least twice a year), regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office.

• Oversee and support manpower and resource planning at ports within remit.
• Represent ASD in the outport airport recruitment selection process for frontline leaders.
• Work with the TLA to ensure required leadership training is scoped, planned and delivered.

• Maintain management manuals with the latest airport customer service standards.
• Develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning.
• Propose and facilitate the capture of new data over the business processes in Global Airports.
• Promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global)
• Partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputies Global Airports Management and Support Manager.

• University graduate or specialised training or equivalent.
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills.
• Good experience in airport operations is a must.
• Fluent spoken and written English and Mandarin.
• Good understanding of airport operation knowledge.
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information.
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment.
• Ability to travel overseas extensively when required.
• Computer literacy e.g. Word, Excel, PowerPoint, database management.
• Strong working knowledge or experience of outport airport operations.
• Good interpersonal and relationship management skills.
• Good problem solving and analytical skills.
• Clear expression and presentation in communication and a strong influencer.
• Capable of making timely decision.
• Experience in working in a multi-cultural environment.
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense).
• Process re-engineering / mapping skills.

• Collate feedback on head office policies and products implementations to ensure operational reliability
• Organise and conduct regional airport meetings (at least twice a year), regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office.

• Oversee and support manpower and resource planning at ports within remit.
• Represent ASD in the outport airport recruitment selection process for frontline leaders.
• Work with the TLA to ensure required leadership training is scoped, planned and delivered.

• Maintain management manuals with the latest airport customer service standards.
• Develop and manage computerised airport performance monitoring and analytical tool(s), including ensuring the accuracy of the data/database from various business units and providing insightful dashboards for performance improvement and strategic planning.
• Propose and facilitate the capture of new data over the business processes in Global Airports.
• Promote self-service analytics in the Global airport communities.
• Identify process improvement opportunities and lead various digital and re-engineering projects to enhance operational efficiencies (e.g. OTD Global)
• Partner with PPL Internal Communications & Engagement to drive engagement, reward and recognition (e.g. The Hub, The Niki & Betsy Awards)
• Deputies Global Airports Management and Support Manager.

• University graduate or specialised training or equivalent.
• Minimum 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills.
• Good experience in airport operations is a must.
• Fluent spoken and written English and Mandarin.
• Good understanding of airport operation knowledge.
• Strong analytical, numerical, and project management skills with competency in interpreting data into management information.
• Excellent communication and interpersonal skills with experience of working in a multi-cultural environment.
• Ability to travel overseas extensively when required.
• Computer literacy e.g. Word, Excel, PowerPoint, database management.
• Strong working knowledge or experience of outport airport operations.
• Good interpersonal and relationship management skills.
• Good problem solving and analytical skills.
• Clear expression and presentation in communication and a strong influencer.
• Capable of making timely decision.
• Experience in working in a multi-cultural environment.
• Strong in managing analytical tools (e.g. Qlikview, Qlik sense).
• Process re-engineering / mapping skills.

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