Retail Sales Associate (Part Time & Full Time)

Fortnum & Mason

  • Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
Reports to: Supervisor/ManagerKey Responsibilities:
  • Team up with the retail management team for smooth shop operations.
  • Encourage your team to meet sales targets.
  • Be a customer service superstar.
  • Address customer issues and complaints.
  • Follow company policies and maintain cleanliness and safety.
  • Build and maintain strong customer relationships.
  • Work collaboratively to achieve team goals.
Key Performance Indicators:
  • Assist managers in delivering excellent customer service.
  • Aim to minimize waste and markdowns.
  • Prioritize health and safety.
  • Track and report on marketing events.
  • Participate in team activities and use customer feedback for improvement.
  • Seek ongoing feedback from managers and peers.
What We're Looking For:Key Behaviors:
  • Excellent multitasking and time management skills.
  • Strong interpersonal and communication abilities.
  • Build relationships across departments.
  • Quick thinker who stays calm under pressure.
  • Eager to learn and grow in your role.
  • Maintain positivity, even in stressful situations.
Working with People:
  • Motivate your team to hit targets.
  • Lead by example and embody company values.
  • Foster creativity and innovation within the team.
  • Use feedback to develop and improve.
  • Support new team members and uphold grooming standards.
Customer Experience:
  • Keep the shop neat and tidy.
  • Have thorough product knowledge.
  • Ensure accurate product labeling and pricing.
  • Promote new and exclusive products.
  • Follow health, safety, and security procedures.
  • Engage in customer activities to enhance their experience.
Operational Standards:
  • Strong interpersonal and communication skills.
  • Build relationships across the business.
  • Stay calm and think quickly during busy times.
  • Show urgency in task execution.
Sales:
  • Create an extraordinary customer experience to meet sales targets.
  • Be a role model focused on customer experience.
  • Demonstrate a passionate understanding of the brand and products.
  • Handle customer complaints effectively and follow up.
  • Manage stocks, displays, cash, and gift card levels.
Join us and be part of a team that values great service and teamwork!In return, we offer some fabulous benefits:(FULL TIME)5 working days per week (40 hours)16 AL1 Volunteering Day Leave4 Wellbeing Days AnnuallyBirthday Day LeaveCorporate DiscountsHealth InsuranceEnd of year discretionary bonusFree staff mealStaff discountTraining provided(PART TIME)Minimum 1-2 working days per weekCorporate DiscountsFree staff mealStaff discountTraining providedRequirements:Proven experience in a similar role within a retail store settingExcellent interpersonal and communication skillsAbility to think quickly and rationally under pressureStrong time management and multitasking skillsFluency in English and Cantonese/MandarinA genuine passion for food, beverage, and exceptional customer service

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