Team Lead, Operations, Account Services, Corporate Banking

• Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards
• Organize and train up a capable team to handle the section’s activities
• Make continuous improvement in the processes by using new technology and process re-engineering

• Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level
• Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously
• Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines and procedures

• Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc. pertaining to the operation
• Escalate exceptional/outstanding/suspicious transactions to SVP, Corporate Services/ED, Head of IBG Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy

• Provide direction by setting Key Performance Indicators for staff and monitor, appraise actual performance against targets
• Coach and develop subordinates and guide them in completing their responsibilities
• Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
• Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices

• Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
• Manage working relationships with internal/external service partners to ensure that a seamless process flow for loan operations, and to support their initiatives for revenue generation and market share expansion

• Post-secondary Education or above
• 10 years of relevant working experience in banking operations
• Knowledge and experience of banking operations and account services processing
• Cash products’ knowledge
• Operational skills and knowledge
• Accuracy and thoroughness in work
• Good sense of risk control
• Result and customer service oriented
• Positive attitude, self-motivated, creative and innovative
• Good interpersonal and problem-solving skills
• Good team player, supportive and flexible to take up departmental tasks
• Good in both written and spoken English
• Good PC knowledge and skills

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