Head of Fund Services Operations Transformation and Services Delivery - Executive Director
JPMorgan Chase
- Kwun Tong, Hong Kong
- Permanent
- Full-time
- Lead and manage transformation to the target operating model, from initiation to implementation, ensuring adherence to service delivery requirement, timelines, risk management, and quality standards.
- Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.
- Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment.
- Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.
- Promote highly customer centric and leading by example to provide leadership across two high performing business operations functions, delivering exceptional service experience on a daily basis
- Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery
- Bachelor's Degree in Finance, Accounting, or related disciplines
- At least 15 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles
- Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders
- Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best
- A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives
- Possess intellectual curiosity, resourcefulness, excellent analytical and problem-solving skills, ability to synthesize large amounts of information and propose recommendation
- Experience in developing and implementation of transformation.
- Demonstrated success in developing business strategy to deliver business outcomes.
- Professional communication in spoken and written Mandarin
- Develop other leaders that will report to you by setting objectives and building career pathways.
- Able to manage difficult conversations and be comfortable with performance management when required
- Preferably qualified Chartered Accountant/Master of Business Administration
- Experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business