Customer Service Officer (Customer Payment, Cashier)

AXA

Causeway Bay, Hong Kong
Permanent
Full-time

15 days ago

AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer [2], we are also one of the largest health protection providers in Hong Kong and Macau.'Empowering people to live a better life' is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited
[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combinedDescription:

Provide E2E payment service to agency/customer with strong customer mindset
Handle premium collection (including cash, card and cheque payment, direct bank in)
Perform verification and AML review (such as large payment transactions)
Communicate and follow up with agency in a timely manner to obtain relevant/ additional documents for review purpose
Resolve enquiry related to payments with our agency/customer by all means (e.g. counter, email)
Work rotation at different locations of Cashier Centre may be required when necessary
Willing to work overtime and under pressure especially during month-end / lapse cycle and campaign periods to support new business growth
Cooperate with team members and others to achieve desired results and support business needs
Support other daily administration duties when necessary

Qualifications:

F.5 graduate or above (tertiary education is an advantage)
At least 2 years of relevant experience in cash collection with banking /insurance background is an advantage
Good command of spoken and written English , Cantonese, Putonghua
Good sense of number and familiar with MS Word (English), Excel and good at data input
Strong self-initiative, flexible, well-organized, attentive to details, responsible and able to work under pressure
Good communication skills and problem solving skills

We offer excellent career prospects and attractive remuneration package to the right candidates.The information provided by applicants will be treated in strict confidence and used solely for recruitment purpose. All applicants' information will be destroyed after 12 months.

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