Customer Services Officer (After-Sales Services) (2-year Contract)

• Participate in the processing of applications and vetting of eligibility of the applicants for Transitional Housing projects.
• Handle enquiries from customers (through hotline or in-person) about the Transitional Housing projects.
• Provide support to briefing sessions and events in facilitating the launch of the Projects.
• Provide assistance in preparation of promotion materials.
• Perform logistics, administrative and support on project website and on-line application system.
• Perform data input, obtain Land Registry records, reporting and clerical support.
• Undertake any other duties assigned by the supervisor.

• Diploma holder with minimum one year working experience in customer services or Certificate holder with minimum two years working experience in customer services.
• Self-motivated team player with a sense of responsibility and attentive to details.
• Good manner, communication, interpersonal and customer services skills.
• Good command of both written and spoken English and Chinese, knowledge in Mandarin is an advantage.
• Knowledge of MS Windows application, including Word, Excel, PowerPoint and Chinese Word Processing.
• Relevant experience in customer services is preferred.

Hong Kong Housing Society