Clearing Operations Assistant
- Kwun Tong, Hong Kong
- Permanent
- Full-time
- To provide Operational support on Electronic Items related processing, Dividend processing, rejection handling & settlement for WM Products, Reconciliation Projects, filing and quality checking.
- To handle rejection & settlement of ELI / SN / Government Bonds
- To handle FPS exceptional cases, Cash Rebate & Dividend processing
- To handle internal & external customer inquiries / complaints
- To handle Bank signature verification and maintenance
- To perform quality checking and documents filing
- To communicate and provide operational supports to counterparties, Hubs and departments
- To liaise with other divisions, departments and branches for all matters relating to the Section work and ensure smooth operation flow is continuously maintained
- A good overall knowledge of Banking practice and theory
- Report / escalation for any system / technical issues
- Cross Team / backup support as well as overtime duties if required.
- To provide MIS statistical report on job volume and productivity for management review.
- To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
- Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
- To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed
- To make recommendation of procedural changes to improve efficiency and customer service
- Assist in handling marketing campaigns, ad hoc projects and conduct User Acceptance Tests / User Verification Tests during business & non-business hours on need basis
- To comply with all applicable anti-money laundering procedures and particularly, report any suspicious activities to the line manager and Unit Money Laundering Prevention Officer
Education
- Degree holder or equivalent
- Experience in Operation process with good knowledge in end to end process reengineering
- Strong analytical skills and good judgement and ability to work under pressure
- A team-player with good communication and interpersonal skills
- Good stakeholder management by establishing good working relationships with people at all levels and to work well in a team
- Languages - English, Mandarin & Cantonese
- Operations - Back Office
- Retail Banking Services
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.