Senior / Account Services Manager - B2B Customer Service

Hutchison Telecommunications

  • Tsing Yi, Hong Kong
  • Permanent
  • Full-time
  • 23 days ago
Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, 3SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit www.hthkh.com.和記電訊香港是本港領先的數碼營辦商，致力透過嶄新科技，提供創新服務和產品，締造巿場潮流，領導業界發展。我們於消費者市場以3、3SUPREME、MO+及SoSIM品牌，提供多元及先進的流動通訊服務，並於企業市場以3Business品牌致力發展商業及企業解決方案。加入和記電訊香港，共同進入由先進5G科技引領的數碼年代，請瀏覽 www.hthkh.com了解更多。Hutchison Telecom Hong Kong is a leading digital operator in Hong Kong, committed to channelling the latest technologies into innovations that set market trends and steer industry development. We offer diverse and advanced mobile services under the 3, SUPREME, MO+ and SoSIM brands in the consumer market, and are dedicated to developing enterprise solutions in the corporate market under the 3Business brand.We are currently recruiting exceptional candidates to join our team as we enter the digital era powered by advanced 5G tech. To learn more about us, visit www.hthkh.com.Responsibilities:
  • Create and update a plan to improve service quality and operational efficiency.
  • Define key service quality measures with the customer and suggest changes if needed.
  • Track service performance and manage improvement plans, involving relevant teams.
  • Maintain strong communication with the Account Management team to keep them informed about important service issues and plans.
  • Work with customers and internal teams to ensure resources and action plans are in place.
  • Willing to work at the client's location as requested.
Requirements:
  • Must be able to work at the client’s site and meet their service level agreements (SLAs).
  • HKCEE/Diploma with at least 2 years' customer service experience in the telecom industry.
  • Strong background in customer service and operations management is preferred.
  • Advanced in Ms Office, especially Excel (lookup & pivot tables) and Word.
  • Good interpersonal and planning skills.
  • Able to work under pressure and take initiative.
  • Energetic, well-organized, with strong analytical and communication skills.
  • More experienced candidate may be considered for a Senior Account Services Manager role.
Apart from competitive remuneration package and exciting opportunity for career development within the Group, we provide attractive employee benefits such as free company shuttle, free company SIM card, staff discount and preferential SIM plan offers, comprehensive medical & insurance schemes, as well as a full range of other employee well-being provisions.We appreciate your interest in joining us, by submitting your full resume with present and expected salary to [email redacted, apply via Company website] or clicking “APPLY NOW" button.We promote a diverse workforce drives our goals and contributes to overall success of the Group. We strive to create a work environment that is respectful, inclusive, and free from any form of discrimination, harassment and intimidation.Being an equal opportunity employer, we embrace diversity and inclusion, and welcome talents from any backgrounds and conditions. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.

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