Senior Manager, Chargeback and Merchant Support
Dah Sing Bank
- Hong Kong
- Permanent
- Full-time
- Ensure all operation activities being complied with the requirements of established policies, guidelines, card schemes and regulators
- Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures with continual identification of improvement opportunities
- Assume full management responsibility for all daily activities, including customer and merchant dispute resolution, merchant acquiring operations and merchant installment supports
- Mobilize resources to support merchant business program rollout
- Develop and implement security measurements to protect the Bank from the risks of operation failure
- Maintain technical knowledge by reviewing card schemes’ publications
- Drive initiatives in the teams from time to time in order to increase the productivities with less resources
- Monitor the progress of products and system developments against targets
- Utilize skills in daily operations to lead the teams in change processes so as to strengthen staff adaptability
- Support Department Head and undertake the assigned roles and tasks
- Degree holder in Business Administration or related discipline
- At least 8 years’ relevant working experience in credit card operations with minimum 3 years of managerial level
- Familiar with chargeback and merchant support operations
- Strong leadership with hands on experience to manage complex and competing priorities
- Effective communication and presentation to senior management and cross-functional stakeholders
- Pleasant, dynamic, initiative and result-oriented
- Good command of written and spoken English and Chinese
- Proficient in MS Word and Excel. Preference will be given to those with experience in MACRO tool