Senior Customer Service Officer, Customer Contact Centre

Manulife

  • Hong Kong
  • Permanent
  • Full-time
  • 12 days ago
We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.We’re here to make your job hunt easy. Get our newest jobs sent straight to your inbox! Click on the cloud in the top right corner of the page and sign up for job alerts.Working Arrangement
混合式職位描述
The OpportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you.What motivates you?
  • You obsess about customers, listen, engage, and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
  • 5+ years of customer service experience preferred but not a must
  • HKDSE/HKCEE/ diploma qualification will be required
  • IIQE 1,3,5 will be preferred
  • Preferably worked previously in a call centre/ service centre environment
  • Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
  • Excellent telephone manner with good interpersonal skills
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Excellent service attitude and able to follow through on commitments to customers
  • Adherence to quality standards
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
  • Good communication skills in English and Chinese, both written and spoken
On the job you will:
  • Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
  • Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
  • Provide support to management and recommend productivity/service improvements.
  • Ensure accuracy and compliance of all requests to be completed with good quality standards.
  • Support to management and recommend productivity/service improvements.
  • Support ad-hoc tasks to achieve desired results of business needs.
What can we offer you?
  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
Our commitment to you
  • Values-first culture
  • We lead with our Values every day and bring them to life together.
  • Boundless opportunity
  • We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
  • We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
  • We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
  • We build a business that benefits all stakeholders and has a positive social and environmental impact.
Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html宏利和恒康的各個職位都可以為您創造機會，從中學習新技能並推動職涯發展。準備好在某處地方發揮影響力了嗎？您還在等待什麼？立即報名申請。宏利概覽宏利金融有限公司是全球領先的金融服務供應商，致力幫助大眾輕鬆作出明智抉擇，實現精彩人生。本公司的環球總部設於加拿大多倫多，在加拿大、亞洲和歐洲的辦事處以「宏利」的名稱營運，而在美國主要以「恒康」的名稱經營。本公司提供理財建議及保險方案，並透過環球財富與資產管理部「宏利投資管理」為全球個人客戶、機構及退休計劃成員提供服務。截至2020年底，本公司旗下有超過37,000 位員工、逾118,000位代理人，以及數以萬計的經銷合作夥伴，為超過3,000萬位客戶提供服務。截至2021年6月30日，宏利所管理和提供行政管理的資產總值達13,000億加元（約11,000億美元），而在過去十二個月支付予客戶的款項達313億加元。本公司的主要業務遍及亞洲、加拿大和美國，爲客戶服務超過155年。本公司在多倫多、紐約及菲律賓證券交易所以股份代號MFC上市，在香港交易所則以股份代號945上市。宏利為重視就業機會平等之雇主在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。 申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。 應徵過程中如需協助，請聯絡 [email redacted, apply via Company website]

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