Client Service Executive, 25K, 9-6pm
- Hong Kong
- Permanent
- Full-time
- Service Coordination: Manage the intake of repair items, recording client information, and detailing service requests accurately.
- Communication: Serve as the primary point of contact for clients, addressing inquiries regarding repair status, service options, and product information.
- Appointment Management: Schedule and confirm appointments, ensuring efficient use of time and resources within the repair center.
- Documentation: Maintain precise records of repairs, client interactions, and service history in accordance with company policies.
- Problem Resolution: Handle client concerns and complaints with empathy and professionalism, ensuring a positive resolution.
- Collaboration: Work closely with repair technicians and management to facilitate seamless service delivery and enhance the client experience.
- Education: Bachlor's degree; additional certification in customer service or hospitality is a plus.
- Experience: Previous experience in a receptionist or customer service role, preferably in a luxury retail or service environment.
- Skills:
- Exceptional interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Proficient in using computer systems and MS Office Suite.
- Ability to handle multiple tasks in a fast-paced environment while maintaining a calm demeanor.
- Customer Focus: A passion for providing excellent service and creating memorable client experiences.
- Language Skills: Highly fluent Cantonese, English and Mandarin