Vice President, Insurance Transformation

OCBC Bank

  • Hong Kong
  • Permanent
  • Full-time
  • Just now
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. Since our incorporation, we have been enabling people and communities to realise their aspirations. This is our purpose.As the second-largest financial services group in Southeast Asia by assets, we hold one of the world’s highest credit ratings: Aa1 by Moody’s and AA- by both Fitch and S&P. Our commitment to excellence has earned us numerous industry accolades, reinforcing our reputation as one of Singapore’s best banks.With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented by a presence in the leading economies of New York, London and Sydney. As One Group, we support your ambitions across borders with our deep local knowledge – be it growing your personal wealth or capturing business opportunities – for now, and beyond.OCBC offers private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.Great Eastern Holdings, our insurance subsidiary, is the oldest and most established life insurance group in Singapore and Malaysia.Lion Global Investors, our asset management subsidiary, is one of the leading asset management companies in Southeast Asia.The Group has over 400 branches and representative offices in 19 countries and regions.Job Summary:
  • The Insurance Transformation Team is dedicated to the driving process and digital transformation within the Insurance Department. The mission focuses on enhancing operational efficiency, improving customer experience, and fostering innovation through technology.
What you will be doing:
  • Redesigning the end-to-end customer journey: responsible for creating a seamless omnichannel experience, both online and offline, to drive revenue growth
  • Formulating banca digital roadmap and drive system enhancement: integrating insurance offerings into our mobile app/ online banking as a new digital channel to capture business. Develop and/or enhance both banca and broker systems to improve operational efficiency and ensure timely project delivery
  • Transform overall operations process under Insurance Department, identify opportunities and drive changes to achieve a high level of operations efficiency and work quality
  • As a risk champion to foster a culture of risk and compliance awareness across all team levels, supporting our annual audit exercise
  • Develop and maintain a full set of practical manuals to safeguard the operations sustainability
  • Cultivate new ways of working mindset and furnish continuous improvement opportunities
What we are looking for:
  • University Degree
  • FLMI, ANZIIF/ ACII, IIQE, MPF as an added advantage
  • Over 10 years working experience in insurance business with least 5 years managerial role
  • Solid experience in cross functional project delivery and resources planning, project experience in process re-engineering is preferable
  • Experience in driving organization structural and strategic changes are advantages
  • Familiar with Microsoft Office, knowledge of digital & system platforms development

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