Digital Content Operations Specialist

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

2 months ago

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.Position OverviewRalph Lauren Asia Pacific is looking for a motivated and digital savvy Digital Content Operations Specialist to join the digital production team. The Digital Content Operations Specialist will partner closely with our cross-functional and cross-regional counterparts in APAC and global HQ to support our site and digital channel partnership initiatives. The candidate must be well versed in the digital world and can utilize digital to elevate the customer and brand experience. The role requires a detail oriented, driven, and collaborative team player.Essential Duties & ResponsibilitiesResponsibilities:

Execute and distribute digital creative for .com site content and online partnerships
Manage the digital production workflow to produce and deliver all ecommerce and digital needs such as seasonal creative, online media placements, and platform enhancements
Partner closely with the ecommerce and digital marketing teams to service all APAC markets including Australia, China, Hong Kong, Taiwan, Japan, Korea and South East Asia
Route all creative and changes through appropriate stakeholders for review & approvals
Maintain vendor relationships and track vendor deliverables
Create tech briefs in collaboration with regional ecommerce and/or marketing teams and publish content via vendors as applicable to each country's operating models
Ensure the creative/design team delivers high quality, on-brand designs on time
Effectively communicate and liaise with interdepartmental teams including marketing, IT, ecommerce, wholesale, legal, and global creative teams on digital content needs of the ecommerce businesses
Identify, implement, and collaborate on process improvements
Proactively monitor brand's digital properties across devices, channels, markets
Support QA of new creative design pages and production defects
Support the regions on bringing local content to life on digital flagship properties by closely collaborating with internal design teams in and Global HQ
Keep up-to-date on Global & Country-level Consumer Marketing Calendars and effectively manage project timeline to bring all campaigns to life on-time, on-brand, at all times
Keep the consumer at the center when creating digital experiences across various digital platforms

Experience, Skills & KnowledgeRequirements:

Minimum of 4 years' experience managing digital projects, especially digital content in an ecommerce or digital agency environment
Understands creative development and digital project processes
Can effectively manage multiple projects and priorities across various channels
Performs well in a fast-paced, changing environment
You are also a strong communicator and relationship builder; a hands-on and independent self-starter; and a creative thinker and problem solver
Experience with ecommerce platforms preferred
Experience with Salesforces or Adobe CMS is a plus
Excellent interpersonal and communication skills required
English fluency/advance knowledge is a must; fluency/advanced knowledge of Mandarin, Cantonese and other Asian languages is highly valued
Knowledge with China, Japan, and/or Korea ecommerce market is a huge plus

Ralph Lauren

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