Head of Local Payment and Infrastructure - Hang Seng Bank (HK)
HSBC
- Mong Kok, Hong Kong
- Permanent
- Full-time
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Unsecured Lending & Payment
Wealth and Personal BankingWe are currently seeking a high caliber professional to join our department as Head of Local Payment and Infrastructure.Principal responsibilities
- Manage and execute implementation of domestic payments initiatives, ensure quality deliverables which meet internal and external customers’ requirements
- Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of retail domestic payment products and services
- Enhance the local payment ecosystem via customer-led digital payment journey / platform design and capture the opportunities arising from regulatory changes
- Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle
- Liaise with various stakeholders to manage initiatives to address the changing customer and business needs
- Anticipate and meet all regulatory, risk and compliance obligations in a changing regulatory environment
- Manage impact of changes / transformation whilst driving the necessary cultural changes
- Over 10 years of relevant experience in retail payments product management, organizational leadership, and commercial management of transactional banking products or similar product and service management within retail banking / financial services / payment industry.
- Knowledge on payment platform development will be an advantage.
- Demonstrate change leadership and strategic focus with strong growth mindset and passion to champion change and promote innovation.
- Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
- Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
- Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
- Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
- Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
- University degree in Investment, Business Administration, Banking and Finance, Digital Banking or related disciplines
- Proficiency in both English and Chinese