(Senior) Guest Services Agent, Front Office

Hong Kong
Permanent
Full-time

2 days ago

With over 45 years industry experience, ONYX Hospitality Group is one of Asia- Pacific's leading hotel management companies that combines the expertise of a truly global executive team with hospitality excellence tor which Asia is renowned. ONYX operates four diverse yet complementary brands - the luxury Saffron, the full-service Amari the select-service OZO and Shama one of Asia's leading names in luxury serviced apartments.Responsibilities:

Handling of check in and check out procedures such as meet and greet, payment collection, luggage handling and rooming
Handling incoming calls, tenant general enquiries, sales enquiries & viewing appointments
To carry out daily, weekly and monthly operation reports; and overseeing of check in and out documents
In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
Ensure the stock level of all goodies, amenities, inventory and cleaning supplies are accurate and aligned with TMS/Product system
Assist supervisors to check room preparations prior to check in and on all administration works whenever necessary
Any other tasks as assigned

Requirement:

Diploma or higher preferable in hospitality management
Fluent in spoken and written English, Cantonese and Mandarin
1-2 years in customer service/ hospitality experience
Less experience will be considered as Guest Services Agent, Front Office
Fresh gradutates will also be considered

We offer attractive salary package, fringe benefits including 5-day work week, annual leave, public holiday for all and prospective career path to the right candidates.Interested parties please send full resume with current and expected salary:By email : [via CTgoodjobs Apply Now ]
By fax : 3100 8500
Call us : 2531 5895
WhatsApp : 5208 1729Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

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