Manager, Airport Services (Hong Kong)
HK Express
- Hong Kong
- Permanent
- Full-time
- Oversee all aspects of station performance include OTP, Customer experience, service provider performance, and regulation compliance at HKIA.
- Adhere to the policies and procedures for Ramp Services, Baggage Services, Weight and Balance, Passenger and Cargo handling in accordance with applicable regulations and standards of HKE.
- Ensure the overall airport operations meet HKE standards, policies and procedures, and customer satisfaction.
- Oversee and play an integral role in ensuring airport operational continuity in HKIA.
- Responsible for the service level and quality of ground services aspects including safety and security, OTP, customer experience, ramp and cargo operation, and baggage handling.
- Responsible for managing service providers' performance in Ground Services aspects (including Cargo), ensuring the operations are up to company standard and regulation compliance.
- Manage a round-the-clock duty team to monitor and coordinate with the service providers and stakeholders to ensure operation integrity.
- Liaise, coordinate and maintain good relationships with the Airport Authority and all regulatory organizations on respective matters concerning HKIA operations
- Responsible for case investigations, evaluation of corrective and preventive measures effectiveness within Ground Services (including Cargo) aspects;
- Drive and participate all new projects/initiatives, roll out new products and continuously improvement in OTP, cost control, revenue generation and customer experiences at HKIA.
- Minimum 5 years aviation or civil airline experience including 3 years in supervisory level;
- Knowledge of all aspects of Ground Handling and IOSA requirements;
- Excellent command of written and spoken English and Chinese (Mandarin is a plus)
- Advanced knowledge in Microsoft Office;
- People manager with good communication and leadership skills, as well as a fast decision maker;
- Strong analytical and project management skills and sensitive to figures;
- Able to work under pressure;
- Fly anywhere we fly for free with your friends and family to explore the world
- Hybrid working with flexibility in workplace and working hours to foster work-life harmony
- Open office to collaborate, connect and share great ideas
- Energetic and multicultural teammates from up to 50 nationalities!
- Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.
Applications close: