Shangri-La Group - Hong Kong RegionRenowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.We are looking for a Front Desk Supervisor based at Island Shangri-La Hong Kong!As a Front Desk Supervisor, we rely on you to:
Ensure all interactions with guests are handled professionally
Perform check-ins and check-outs, as well as cashiering functions efficiently
Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
Prepare and conduct skills training for new team members
We are looking for someone who has:
Higher Diploma or above in Hospitality Management or other related disciplines
Minimum 3 years of relevant experience in sizable hotels, including 1 year of experience in supervisory role
Strong leadership, interpersonal and organizational skills
Customer-oriented, outgoing and independent individual
Excellent command of spoken English, Cantonese and Putonghua
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
