Key Leader (Role start late April/ Early May) | HK International Airport

• 提供直接的意見回饋、指導、輔導和職業發展指引，並且妥善處理績效問題，以此方式支援團隊成員持續學習和發展。
• 表彰團隊成員表現、提供技能差距評估和整體績效說明文件，以激勵並加強職涯發展和個人成長。
• 透過適切的溝通管道，發展、維護並傳播產品和一般公司知識。

• 支援團隊成員（例如以身作則或提供指導），確保提供卓越顧客體驗，展現對顧客時間的重視，包括評估顧客需求、提供技術產品教育以及支援門市交易和全通路計畫。
• 與顧客互動並評估顧客的獨特需求，提供客製化、有成效的購買與退貨解決方案和支援。
• 清楚表達產品的價值與優點，向顧客分享技術產品知識。
• 妥善處理顧客意見回饋並解決顧客疑慮或呈報的客訴，採取行動讓顧客「稱心如意」。
• 動態巡視整個樓面範圍，以評估並滿足業務、團隊和顧客的需求。
• 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫（例如：本地跑步俱樂部、國際瑜伽日）。

• 秉持真摯友善的態度並頌揚多樣性，營造一個彼此尊重且具包容性的團隊環境，確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
• 與所有團隊成員建立充滿支持且有益成效的關係。
• 與團隊成員合作，確保提供理想的顧客體驗，並支援門市營運。

• 為團隊成員提供樓面銷售引導，包括規劃銷售區域範圍並做出決策，以維持樓面經營效率和成效。檢視業務資料和指標，評估目標實現進度並確定是否須進行調整。
• 根據開店與關店檢查清單來準備門市的開店和關店作業。
• 依循公司標準管理產品展示任務（例如，將商品放回原位、補貨，或將售完的商品從庫存補回樓面、減少庫存或改變商品陳列位置）。
• 在值班期間視需要指派教育專員進行營運任務，維護門市環境格調。
• 確保團隊使用門市內的技術來支援門市營運，並提供正面的顧客體驗。
• 瞭解並遵守人員安全政策和程序，以維護安全的工作環境。
• 根據適用的政策、程序和法律或法規來執行工作。

• 包容與多元：建立／支持一個重視／讚揚差異性的包容環境
• 誠信／誠實：秉持誠實、公平與道德的態度行事
• 顧客體驗：熱愛工作且樂於建立連結、理解並協助顧客
• 共同合作與團隊合作： 有效地與他人合作並提供支援來達成目標；尋求合作關係並接納不同觀點
• 領導力：有能力並想要領導、影響和激勵他人；在工作中激勵人員、賦予權力、協助發展和提供指導
• 坦誠交流：願意公開且有建設性地分享考量（即直言不諱）
• 決策：善用邏輯和推理來評估備選方案，並做出有效且及時的決策

• 在受指派門市的司法管轄區內具備合法工作的資格。

• 願意彈性安排上班時間

• 願意與團隊合作，也願意獨立完成工作
• 願意在值班期間的大多數時間於門市樓面走動，協助顧客並完成工作

• 工作經驗

• 教育：高中或中學文憑的同等或更高學歷。
• 工作經歷：1 年零售／銷售經驗

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

• Willing to work a flexible schedule.

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

• Work experience

• Education: High School or Secondary School diploma, equivalent or above
• Experience: 1 year of retail/sales

Lululemon Athletica