Assistant Manager, Policy Administration
Manulife
- Hong Kong
- Permanent
- Full-time
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Degree holder with at least 5 - 7 years relevant work experience in the life insurance industry, preferably in Policy Administration
- LOMA qualification is preferred
- Excellent customer service and work attitude to follow through on agent/client commitments
- Good command of English and Chinese
- Mature, patient and pleasant work manner
- Quick learner with strong analytical and problem solving skills
- Self-initiative, flexible and responsible
- Able to work under pressure and tight timelines
- Word, Excel and Chinese word-processing skills required
- Good knowledge of Individual Insurance and processes a definite asset
- Perform all kind of policy changes of individual insurance policies
- Be the expertise to handle agent/client special requests and propose value added solutions/alternatives
- Prepare, consolidate and analyze regular MIS reporting to conclude and give recommendations on improvement areas
- Develop and implement workflows and procedures for supporting the after-sales services
- Assist manager to ensure delivery of excellence service quality and professionalism across policy administration team in term of accuracy and efficiency
- Participate service improvement initiatives as well as various projects to support sales campaigns and enhance digitalization services to meet customer needs
- Values-first culture