Senior / Lounge Operations Officer

AsiaWorld-Expo Management Limited

  • Hong Kong
  • Permanent
  • Full-time
  • 14 days ago
Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.Job Descriptions in English version is available / 只提供英文版本Responsibilities:
  • Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the lounge is in perfect condition of tidiness, cleanliness and maintenance prior to arrival of guest
  • Ensure seamless and smooth in-lounge check in and security, immigration and custom clearance process as well as other logistic arrangements
  • Collaborate with stakeholders such as Airport Authority, airlines, service partners and lounge service team to ensure a consistent and elegant guest journey from the moment of guest arrival until the moment of guest departure
  • Provide a warm and personal welcome to guests on their arrival
  • Provide feedback to supervisors on the performance of the service partners
  • Assist in providing professional and high-quality lounge services as and when needed
  • Perform any ad hoc assignments as required
Requirements:
  • Bachelor's Degree holder with 4 years’ relevant work experience with 2 years in supervisory level; associate degree, or secondary level education with at least 5 years' relevant work experience will also be considered. Candidate with less experience will be considered as Lounge Operation Officer
  • Work experience in luxury hotels or airlines or airport will be preferred
  • A good team player with good interpersonal, problem solving and organizational skills ​
  • Detailed-oriented, Independent and able to work under pressure ​
  • Familiar with MS Office applications ​
  • Proficiency in spoken and written Chinese, English and Putonghua
  • Shift duty is required
Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via [email redacted, apply via Company website]
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.

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