About FWD GroupFWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.For more information, please visitPURPOSEThe Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives.The Group Platforms team operates across FWD Group to:Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions.Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.KEY ACCOUNTABILITIESLead multiple workstreams for the customer website platform (applications) and customer servicing digital dashboard to maximise customer servicing linking and impacting digital adoption and straight through processingDigital product management and delivery of a single digital platform solution across the multiple markets (Regional digital Platform) with considering scalability and re-usabilityLead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional levelWrites product specs/stories for major platform to deliver with no bugs on time with achieving successful business metricsProficiently engage with country business unit stakeholders as well as communicate with senior stakeholders at both country and group in relation to the digital platformDemonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX/UI team members.Support appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets.Lead and coach Agile practices through design and execution efforts of the specific digital platform initiativeAbility to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider/cross functional technical development teams, and local QA teams.Technically savvy to work closely with developers, understanding their technical capabilities and constraintsImplement squad strategyg from expertise in platform, features, productGenerate high value from user feedback that strongly influence platform directionEnsure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams.Assess customer/users feedback and prioritize quick fix optimizations and longer-term strategic fixesDevelop, create and maintain a digital roadmap for the assigned digital platformDefine and drive for relevant digital platform performance that contributing to regional and local BUs business performance metrics.Apply business acumen to extract insights from the digital dashboard, and drive initiatives and decisions s from the data insightsStrongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform deliveryAble to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative.Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency.QUALIFICATIONS / EXPERIENCEUniversity degree in Business, or Information Technology or equivalent area10+ years’ working experience in which 6+ years' in Financial Services. eCommerce / InsurTech-Fintech / Start-up environment experience, will be advantageousExpertise in digital best practices and its applicability to lifestyle and financial services.Experience and proven results in product management and delivery of a digital platformKNOWLEDGE & TECHNICAL SKILLSBusiness KnowledgeBroad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trendsAble to partner engagement for ideation and problem-solving facilitation with stakeholders. Relevant application of design thinking methodologies that are aligned to achieving business performance metric needs.Appreciate the business applications of emerging technologies and practices; applicable knowledgebase of DevOps, Cloud, Microservices and Mobile development to ensure feasibility and relevant conversations during solution planning.Technical SkillsSkilled in Agile Software delivery (Scrum or similar)Proven record of Product Backlog management (using JIRA or something similar)Strong understanding of technology concepts and developer languagesGood in facilitating people/customer centric design thinking and relevant application to digital platform requirementsCommercially Savvy to ensure identification and development of digital platform improvements to meet the business and users’ needs.Build prototypes with UX/UI designers with data driven approach using analytics
