Officer, Claims (General Insurance – Property and Liability focus)

North Point, Hong Kong
Permanent
Full-time

7 days ago

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.Main Responsibilities:

Handle property and liability insurance claims from initiation to resolution within authority limits
Set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied with
Ensure all claims are processed effectively according to the company policies
Develop a claim case strategy to ensure appropriate reserves are assigned with investigations conducted and appropriate service provider engaged
Provide quality service to customers in accordance with the service standards
Ensure claims procedures, documentation is adhered to the claims management requirement and best practice
Liaise with customers, service providers and third-party claimants
Answer call enquiries from customers or intermediaries
Perform any other duties, task oriented or claims related as may be delegated by Claims Manager

To meet the challenge, you should have the following qualifications and attributes:

Degree / High Diploma holder
Minimum 2 years of relevant experience in handling insurance claims, preferably property and liability cases
Professional insurance qualification (e.g. IIQE / ACII / ANZIIF) will be an advantage
Knowledge in insurance principles
Interpretation of policy cover
Good command of both written and spoken English and Chinese
Strong negotiation skill
Good communication and time management skills

Please note that only shortlisted candidates will be notified.

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