Our client, a Chinese banking is now urgently looking for a high caliber candidate to join their team.工作職責
Provide phone banking services to customers including handling of product enquiries, banking services & financial / investment transactions
Deliver quality services to customers through inbound and outbound calls from different channel, including telephone, email, video-call, online text and fax
Provide after-sale services to diverse customer types
Address customer feedback / complaints professionally and escalates issues when necessary to prevent potential churn
Drive a successful customer experience at varied skill levels
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
工作要求
Bachelor degree or equivalent experience
IIQE and HKSI holder will be an advantage
2-5 years of customer service experience in banking / financial institutions
Good understanding of retail banking products and sounds knowledge in regulatory requirement
Independent, self-motivated and customer-centric
Proficient in MS Office and Chinese inputs
Good command of English and Chinese (Cantonese & Mandarin)
