Senior Manager, Sales Conduct Assurance (MPF & Group Medical)
Sun Life Financial
Hung Hom, Hong Kong
Permanent
Full-time
13 days ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Handle and investigate MPF or Group Medical businesses complaints against intermediariesAttend to enquiries and investigations received from the Insurance Authority or the MPFAFiling of intermediary related returns to the MPFA; andMaintain and promote the conducts of intermediaries through contributions to regular internal newsletter, putting in place suitable controls and implement the samePerform routine commission claw-back exercise for the avoidance of business churningAttend regular meetings with the MPF trusteeDevelop and maintain departmental procedure, manual and checklistSupport the responsible officer in discharging his duties under the relevant MPF guidelinesPerform ad hoc duties & projects assigned by the managementJob RequirementBachelor degree in, Business Management, Accounting, or related disciplinesAt least 8 years' working experience in pension industry; 2 years in quality assurance and / or good working knowledge in MPF Ordinance, Insurance Ordinance and good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferredFamiliar with Wealth and Pension businessFirsthand experience in relation to complaint handlingAble to work independently and under fast-moving environmentStrong business acumen and familiar with client-service industriesGood communication and problem-solving skillsProficient in spoken and written English and ChineseGood PC skills in MS Office (Word, Excel, and PowerPoint)We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).Job Category: Customer Service / OperationsPosting End Date: 15/07/2024
